Help Centric : NEW VERSION RELEASE (June 15, 2005): The web based support & knowledgebase solution, for customer service professionals. Representatives can save time, share info, and present a polished image, from their online browsers inexpensively. This is NOT just a FAQ system or 'chat' software, but a tool that's loaded with features for admin agents and that will encourage your visitors to provide feedback without feeling intimidated! Enable complete communications and information sharing between your support technicians...from anywhere and anytime. Source code, install, support & future upgrade are all included.
Call Center help desk style application - Free : Help Centric is a comprehensive, flexible, and portable ... web-based Help Desk System. Automatic responses to tickets, e-mail notifications, customer profile matching and a feature-rich knowledge base put Help Centric in a league of its own. Common help desk requests are handled quickly using the preset automatic responses. Help Centric comes with a Help Ticket History and Tracking module. There are separate web applications provided for administrators and tech support staff. Customers (internal and external) can open their own tickets. Includes a FREE contact manager! Interfaces with our applications for: Project Management, Time Sheets, Calendar and Time Management, CRM and Sales Force Automation, Product and Service Management, as well as Order Management. Customizable ASP source code.
FREE CRM Support Software : Free ASP Web Based Help Desk Software, this is the best free help desk software. Includes Support for Access or M.S. SQL server for the database backend. Features Help Desk Web Based Installation wizard for easy setup. Knowledge base search, trouble ticket escalation and email support. Zen Help Desk Software is free, professionally designed and developed to enhance your companies customer support needs. Don’t pay for Help Desk Software, download and demo it now for free. We have updated the software to provide better login security, and reduce the risk of sql injection issues.
Platform(s): LINUX; BSP; WINDOWS - Updated: 08/05/2005
RealLinkASP Free Live Chat Application : This free software is used to quickly log trouble ticket calls. It is designed to be used as a call center but also could easily be used as a help desk “ help desk” application. The software has three primary functions, input new support calls, enter resolutions to existing support calls, organize and access old help desk calls threw the built in knowledge base or archives. Installation is fast and does not require any code modification. The call center software allows you to choose from ether a M.S. Access or MySQL backend database, which is used to store all the data collected in the call center. Minimal configuration is required for the database setup. This software call center help desk software is totally free.
Build your own free Internet telephony Customer Support application : Connect with your customers and support issues quickly and efficiently with this easy to use, easy to install FREE script. RealLinkASP allows multiple live chat sessions in real time. Chat sessions are logged to the MSQL database, which can be later searched for quality control purposes and knowledgebase like functions. This script is the perfect addition to any help desk, or online sales environment.
Absolute Live Support : I couldn't find an easy to understand and configure planner/scheduler/trouble ticket system so I ended up making one. It's free and you can do what you want with it. Just unzip and upload to your asp server.
iHelpdesk : conaito VoIP ActiveX library for developers of VoIP audio applications, such as voice chat, conference, VoIP, providing real-time low latency multi-client audio streaming over UDP/IP networks. Includes efficient components for sound recording, playback, encoding, decoding, mixing, resampling, reading, and writing wave files, mixer volume controls access. Provides UDP/IP server and client components for peer-to-peer, multi-user, and broadcast audio communications. Really easy to use! Working with Firewall and NAT! conaito VoIP SDK is the best way to add voice conference and text conference into your application and web pages. conaito VoIP SDK includes voip activex, voip ocx, voip com, voip dll, voip lib and voip cab, so you can use the one you like the most.Imagine which advantages your business would achieve because of the integration of…… a voice messengers. Saving telephone costs, fast data transfer, leaving messages on the workplace and so on though your workers could be in different countries!… a online live support. You would be able to advise your customers every time, send them important complements and data, clue your customers of your shop system on products and support them with their order.… a meeting and conference application. Conferences of your workers could be taken place without planning so long, projects and decisions could be discussed very fast. Meeting with customers wouldn’t waste so much time anymore and they even would be not too expensive.But the best thing is that the participants don’t have to be together on one place!… a schooling or eLearning software. No rooms would be needed. Everybody could learn at home and therefore in the leisure time, which would be very comfortably. Thereby you could achieve a higher attendance quote because there aren’t long distances or planning needed. Docents could do more teachings without being on spot and they even could save costs.… a virtual workplace. Independent workers could work on projects from every place of the world; projects could be discussed every time etc. Of course the costs of your projects would be more reviewable. A common data pool would be extant and every worker would be informed about current changes.Supported development environments:Visual Basic .NET, Visual C++ .NET, Visual C# .NET, ASP.NET, Visual Basic, Visual C++, Borland Delphi, C++ Builder, JavaScript/HTML (ActiveX), ASP, JSP and all development environments with ActiveX support.
Polar Help Desk for ASP : Since it is a web application it is intended for internal and external support. In terms of external support it helps you in the procesess of customer relationship management (CRM), sales force automation (SFA), call center management and knowledge management.Using and tuning Polar HelpDesk is simple and intuitive and requires no training at all.
Real Assistant - Live Help, Support, Sales : Live help chat for sales and support powered by Real Assistant. Key features: chat buttons and chat invites, unlimited ops, custom status images, unlimited zones per op, stored responses, operator session logs, chat logs and stats, web based message management, and more...
WebDeskPro : Bring your support department into the 21st century with our Helpdesk Application. Engineers logins, send private messages, printable job lists, job history and much much more
